Privacy Policy

Privacy Policy
Effective Date: September 3, 2015
Thank you for visiting this website, which is owned by or on behalf of Einstein Noah Restaurant
Group, Inc. or one of its parents, subsidiaries or affiliates (referred to collectively as “ENRG” or
the “ENRG Family of Businesses”), which includes, without limitation, Caribou Coffee
Company, Inc.
Please take a few minutes to review this Privacy Policy. It applies to the information—including
personal information—we collect from or about you through any website owned by or on behalf
of ENRG on which it is posted. In this Policy, we refer collectively to the websites it governs as
“our Sites.”
Table of Contents
Your Consent
Privacy Notices
Types of Information We Collect
Collection of Information through 3rd Party Cookies
How We Use Personal Information Collected Through This Site
Your Choices
How to Access, Update or Correct Your Personal Information
Steps We Take to Safeguard your Personal Information
How We Share Your Information With Others
Children Under the Age of Thirteen
Links to Other Sites
This Policy May Change
Questions About This Policy
Your Consent
Please take a few minutes to review this Policy before using our Sites. By using our Sites you are
consenting to the collection, use, and disclosure of information as set forth in this Policy. If you
do not agree to be bound by this Policy, you may not access or use our Sites.
This Policy is Part of Our Terms of Use
This Policy is part of the Terms of Use that govern your use of our Sites. A link to our Terms of
Use is provided at the bottom of each page of our Sites.
Privacy Notices
This Policy may be supplemented or amended from time to time by “privacy notices” posted on
our Sites. These privacy notices provide a level of detail that we cannot provide in this more
general description of our privacy practices. For example, certain pages of our Sites may contain
privacy notices providing details about the information we collect on those pages, why we need
that information, and choices you may have about the ways we use that information.
Types of Information We Collect
The information we collect through this Site falls into two categories: (1) data that you manually
supply (by using a keyboard or touch screen), some of which may be Personal Information, and
(2) non-personally identifiable information we collect automatically. In this Policy “Personal
Information” means information that identifies you personally, alone or in combination with
other information available to us. Examples of Personal Information include your name, address,
and email address.
Please remember that this Policy applies only to information we obtain through our Sites.
However, we may supplement the information we obtain through our Sites with information we
obtain through other channels, such as from third parties, including our franchisees and data
brokers. For example, we may supplement your profile with demographic and preference
information that is supplied to us for each zip code in our database. By supplementing your
profile, we are better able to provide product recommendations and special offers that will be of
genuine interest to you. We may also use this additional information to further personalize our
Sites and improve your experience while you are on our Sites.
Information You Manually Supply. ENRG collects all the data you and others knowingly,
voluntarily, and manually provide when you use our Sites. Some of this data may be Personal
Information. For example, we collect the Personal Information you provide when you place an
order, sign up for our clubs and/or email updates, or contact us with questions.
At some of our Sites, you can submit information about other people. For example, if you order a
gift or gift card or certificate online and want it sent directly to the recipient, you must submit the
recipient’s name and address. We use this information to send your gift to the recipient. We also
store this information so that you do not have to reenter it the next time you send a gift to the
same recipient. We do not use this information to add the recipient to our mailing lists. On some
of our Sites, you can email a message to a friend by entering your friend’s name and email
address. We use the information you provide to personalize and send the message to your friend.
We do not use this information for our mailing lists.
Some of our Sites have “Career” areas where you can search for open positions and apply for a
job with us. When you submit an employment application, we ask you to provide certain
Personal Information, including, but not limited to, your name, address, telephone number, email
address, and employment history. If you send us an email to inquire about a position, the
information we receive is the information you include in your cover letter, resume and email
message. Please note that by submitting your information regarding employment opportunities to
us, you authorize us to transmit and store your information in our recruitment database, to
circulate that information as necessary for the purpose of evaluating your qualifications for job
vacancies at ENRG, and to contact you about a possible employment opportunity. If you are
hired by ENRG, the information you provide during the recruiting process will become part of
our employee records. The Career areas of our Sites are powered by CareerBuilder. To learn
more about the services CareerBuilder provides, please visit
Information from Third–Party Social Media Platforms: You may be able to register with, log-on
to, or enhance your profile on our Sites through a third–party social media platform, such as
Facebook. By doing this, you are asking the third-party platform to send us registration
information from your profile on that platform. We treat that information as we do any other
information you give to us when you register, log-on, or enhance your profile. After you have
connected, the third party may also send us additional information from your profile that allows
us to offer certain functionalities on the pages you view.
To learn how to disconnect one of our Sites from Facebook, click here. ENRG is not responsible
for Facebook or the use or operation thereof. The foregoing is based on Facebook functionality
as of the effective date of this Policy and you should see the Facebook Help Center for current
information regarding Facebook and Facebook Connect, including use of Facebook Connect and
disconnecting Facebook Connect.
Information Sent to Us by Your Web Browser: We collect information that is sent to us
automatically by your web browser. This information typically includes your IP address, the
identity of your Internet service provider, the name and version of your operating system, the
name and version of your browser, the date and time of your visit, and the pages on our Sites that
you visit. Please check your browser if you want to learn what information your browser sends
or how to change your settings.
Your IP address is the identifier assigned to your particular computer when you access the
Internet. IP addresses do not include your name, email address or other Personal Information, but
in some cases, they can be used to identify you. For example, we or our service providers may
link your IP address to account information that identifies you personally. If we suspect
inappropriate or criminal activity or a threat to our Sites or their users, we may also share our
server logs—which contain users’ IP addresses—with the appropriate investigative authorities,
who could use that information to trace and identify individuals.
Cookies and Similar Technologies. We use “cookies” and other web technologies to collect
information and support certain features of our Sites. For example, we may use these
technologies to:
 collect information about the ways visitors use our Sites—which pages they visit, which
links they use, and how long they stay on each page;
 to support the features and functionality of our Sites—for example, to save you the
trouble of reentering information already in our database or to prompt the settings you
established on previous visits;
 to personalize your experience when you use our Sites; and
 to serve targeted advertisements about our products and services.
Generally, the information we collect using these web technologies does not identify you
personally. We may, however, link the information that we collect through cookies with Personal
Information that you provide to us.
Generally, if you do not wish to receive cookies, you may set your browser to reject cookies or to
alert you when a cookie is placed on your computer. Please note, however, that your browser
cannot screen out cookies that are sent by email.
Although you are not required to accept cookies when you visit this Site, you may be unable to
use all of the functionality of this Site if your browser rejects our cookies.
Information from your mobile device: If you download one of our mobile applications or access
one of our Sites through your mobile device, we may automatically collect certain information
from or about your device. The types of information we may collect include the type of device
you use, your device’s unique ID, the IP address of your device, your device’s operating system,
the type of mobile browsers you use, and information about the way you use our mobile
We may also collect information about your device’s geographic location, so that we can direct
you to our nearby stores. We do not retain precise, real-time location information. Your mobile
or tablet device may allow you to adjust your settings so that location information is not
available to any mobile website or application. If you have questions about the security and
privacy settings of your mobile or tablet device, please refer to instructions from your mobile
service provider or the manufacturer of your device.
Collection of Information Through Third-Party Cookies
In addition to the cookies we deliver to your computer through our Sites, certain third parties
may deliver cookies to you for a variety of reasons. For example, we use Google Analytics, a
web analytics tool that helps us understand how visitors engage with our Sites. Other third
parties may deliver cookies to your computer for the purpose of tracking your online behaviors
across nonaffiliated websites and delivering targeted advertisements either on our Sites or on
other websites.
You have choices about the collection of information by third parties on our Sites. For example,
if you don’t want information about your visit to our Sites sent to Google Analytics, you may
download an Opt-out Browser Add-on by clicking here. Please note that the Add-on does not
prevent information from being sent to ENRG.
In addition, if you would like to opt-out of having interest-based information collected by certain
entities during your visits to our Sites or other websites, please click here. You will be directed to
an industry-developed website that contains mechanisms for choosing whether each listed entity
may collect and use data for online behavioral advertising purposes. It may be that some of the
third parties that collect interest-based information on our Sites do not participate in the industrydeveloped
opt-out website, in which case the best way to avoid third-party tracking of your
online behaviors may be through your browser settings and deletion of cookies.
How We Use Personal Information Collected Through This Site
Generally, we use the information we collect through our Sites
 to provide the information, products and services you request;
 for security, credit or fraud prevention purposes;
 to provide you with effective customer service;
 to provide you with a personalized experience when you use our Sites;
 to contact you with information and notices related to your use of our Sites;
 to contact you with special offers and other information we believe will be of interest to
you (in accordance with any privacy preferences you have expressed to us);
 to invite you to participate in surveys and provide feedback to us (in accordance with any
privacy preferences you have expressed to us);
 to better understand your needs and interests;
 to improve the content, functionality and usability of our Sites;
 to improve our products and services;
 to improve our marketing and promotional efforts; and
 for any other purpose identified in an applicable privacy notice, click-through agreement
or other agreement between you and us.
Please see below for information about the choices you have about the ways we use your
Personal Information.
Your Choices
In General: You have choices about the ways we collect, use and disclose your Personal
Information as well as information we automatically collect from your computer. Discussed
above are choices you have about delivery
currently do not make any guarantee that we will honor DNT signals.
How to Access, Update or Correct Your Personal Information
If you have registered on our Sites, you may be able to access, update or correct your Personal
Information through your account settings. Otherwise, you may need our help. If you wish to
access, update or correct your Personal Information, please contact us using the information
provided below. We will respond to you within a reasonable time and, in any case, within the
time limits established by applicable law. We may ask you for additional information to verify
your identity. In most cases, we will provide access and correct or delete any inaccurate
information you discover. In some cases, however, we may limit or deny your request if the law
permits or requires us to do so or if we are unable to verify your identify.
Steps We Take to Safeguard your Personal Information
We maintain reasonable administrative, physical and technological measures to protect the
confidentiality and security of Personal Information you submit on or through this Site.
Unfortunately, no website, server or database is 100% secure. Therefore, we cannot guarantee its
absolute security. For this reason, you should use care and discretion when you post content on
this Site.
How We Share Your Information With Others
Third–Party Vendors. We share information collected through our Sites with third-party vendors
who act for or on our behalf. For example, we may use third-party vendors for warehousing and
delivery; marketing and advertising; data processing; software development; website hosting and
management; information technology and office services; and legal, accounting, audit and other
professional services. These third-party vendors may need information about you to perform
their functions.
Within the ENRG Family of Businesses. When you upload information to one of our Sites, the
owner of that Site may share your information with other members of the ENRG Family of
Businesses. Before doing so, however, the owner of the Site may offer you the opportunity to
“opt out” or “opt in,” as required by applicable law. Every member of the ENRG Family of
Businesses is required to handle information collected through our Sites in accordance with this
Policy and the privacy preferences you have expressed to us.
Franchisees. Many of our stores are owned and operated by our franchisees. We do not currently
share the information we collect through this Site with our franchisees, except to provide the
products, services or information you request. For example, if you place a catering order, we
will share the information needed to fill your order and provide customer service for the
appropriate store location.
User-Generated Content: In this Policy, “User-Generated Content” or “UGC” refers to all of
content that you post on or through our Sites using the social networking tools we make available
to you and that does not constitute Feedback. The UGC you submit on or through our Sites is
available to others who visit our Sites. Any Personal Information contained in UGC can be read,
collected, or used by others, and could be used to send you unsolicited messages. In addition, we
may use UGC you submit on or through our Sites for advertising campaigns and other
promotions. We may or may not use your name in connection with such use, and we may or may
not seek your consent before using the content for such purposes. Therefore, you should have no
expectation of privacy with respect to UGC you submit on or through our Sites. You should not
submit any content you do not wish to make available to the general public, and you must take
special care to make sure your submissions comply with our Terms of Use. In particular, your
submissions must not violate the privacy or other rights of others.
Business Partners. From time to time, we may share your information with selected third parties
(other than our vendors) for their own marketing purposes. Before doing so, however, we may
offer you the opportunity to “opt out” or “opt in” as required by applicable law.
Business Transfers. Your information may be transferred to successor organization if, for
example, we transfer the ownership or operation of one or more of our Sites to another
organization or if we merge with another organization.
Compliance with Laws and Protection of Our Rights and the Rights of Others. We may disclose
your information when we, in good faith, believe disclosure is appropriate to comply with the
law, a court order or a subpoena. We may also disclose your information to prevent or
investigate a possible crime, such as fraud or identity theft; to protect the security of this Site; to
enforce or apply our online Terms of Use or other agreements; or to protect our own rights or
property or the rights, property or safety of our users or others.
As Described in a Privacy Notice. We reserve the right to disclose your information as described
in any privacy notice posted on a page of this Site where you provide that information. By
providing your information on that page you will be consenting to the disclosure of your
Personal Information as described in that privacy notice.
As Described in a Click–Through Agreement. We reserve the right to disclose your information
as described in any click–through agreement to which you have agreed.
Children Under the Age of Thirteen
We are proud of our Sites and we strive to ensure that they do not offend people of any age.
However, our Sites are not intended for children or minors under the age of thirteen years
without the permission of a parent or guardian. If you believe that a child has submitted Personal
Information on or through one of our Sites without the consent and supervision of a parent or
guardian, please contact us using the information provided below so that we can take appropriate
Links to Other Sites
Our Sites may provide links to other websites operated by third parties. We expect our service
providers and business partners to be transparent about their data protection practices. Be aware,
however, that we have no control over third–party websites. This Policy does not apply to
Personal Information collected on any third-party website. When you access third–party websites
through a link on our Sites, please take a few minutes to review the privacy policy posted on that
This Policy May Change
We reserve the right to update or modify this Policy, at any time and without prior notice, by
posting the revised version of the Policy on our Sites. The changes will only apply to the
Personal Information we collect after we have posted the revised Policy on our Sites. Your use of
any one of our Sites following any such change constitutes your agreement that all Personal
Information collected from or about you through our Sites after the revised Policy is posted will
be subject to the terms of the revised Policy.
To alert you to changes in this Policy, we will provide a notice at the top of this page for at least
30 days after the new effective date. Unless the change is a minor change (such as a change in
our contact information or in our list of Sites) or a non-substantive change (such as the
reformatting of our Policy), we will also post notices on our home pages and/or on the relevant
pages of our Sites for 30 days after the new effective date to alert you to the change.
You may access the current version of this Policy at any time by clicking on the link marked
“Privacy Policy” at the bottom of each page of our Sites.
Questions About This Policy
If you have any questions regarding this Policy or our privacy practices:
 Send an email to and write “Privacy Policy” in the
subject line
 Write to us at: 555 Zang St., Suite 300, Lakewood, CO 80228
 Call 1-800-BAGEL ME